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In addition, they promote consistency across the organisation for both employees and customers. This consistency builds a healthy reputation for your organisation , especially regarding employee touchpoints with customers. Instead, they recognise that these vital components set guidelines and parameters for how their business operates. Without adequate and well-developed policies and procedures, there are no rules.
And unfortunately, without defined rules, people create their own. A policy is a predetermined course of action , establishing the guidelines towards business strategies and objectives. Policies identify key activities and guide decision-makers on how to handle issues as they arise. A procedure explains a specific action plan for carrying out a policy.
In plain terms, a procedure is a road map. You can quickly send out policy updates, and require employee signatures to make sure everyone has read the policy.
With online policy management, your staff can access procedures from anywhere, using any computer or mobile device. Instead of having to thumb through pages of a binder, they can do a simple keyword search to pull up the procedure they need. This ensures they are actually following policies and procedures rather than just trying to remember the correct steps off the top of their head.
Employees may not entirely understand a policy or know how to put it into practice. Your organization needs to train employees on the substance of policies as well as on how to perform procedures in real-life situations. Thorough training on policies and procedures should happen for every new hire during the onboarding process.
Statistics show that employees who receive formal onboarding training are more productive, gain full proficiency faster, and are more likely to hit their performance milestones. However, policy and procedure training should be ongoing for all employees.
Training will look different depending on your industry and the size of your organization. For example, in industries such as law enforcement and health care, hands-on, scenario-based training is of particular importance.
But every organization will have information that employees can effectively learn through online training courses. An online training management program can save your organization time and money by allowing employees to complete training independently on their own time.
When you streamline your training, your employees will be better equipped to follow policies and procedures. An employee may sign off on a document without actually comprehending it. This may not seem to matter in the short-term, but in the long run, it will result in employees not following policies and procedures.
A good policy and procedure management software will allow you to create tests to make sure employees understand policies. With a tool like PowerDMS, you can create customizable quizzes for employees to complete after reading a policy or finishing a training course.
You can address any gaps in understanding and rest assured that employees know how to follow procedure. Policy implementation happens from the top down.
Further, if your organization is able to show that efforts were taken to educate and train employees, through policy and education, it can provide an affirmative defense in the event that a case, such as the one above, may go to litigation. The latter part of this dilemma, communication with employees, should be easy to address. Your organization should provide easy access to policies and trainings, and utilize tools to document employee communication and attestation.
The more difficult piece for employers is to adhere to and enforce the established policies and procedures. The following case study demonstrates how an organization failed to act in accordance with their policies and procedures, and the significant impact this failure had upon the organization. The HR Manager concluded that an internal investigation should be conducted to understand the details of the allegation.
The HR Manager further concluded that a third-party was best suited to conduct such an investigation. This decision is consistent with best practices, as a third-party can often present itself as more neutral than an internal investigator can. For that reason, employees may be more inclined to be forthcoming with information. Policies provide guidance, consistency, accountability, efficiency, and clarity on how an organization operates.
This offers members of the co-operatives guidelines and principles to follow. Policies and procedures support the foundation of quality practice. They help to guide the actions of everyone involved in the service and guide the daily work and decision making of childcare professionals to promote the best outcomes for all stakeholders in the service, including children, families and themselves.
Workplace procedures explain specific action plans for employees when carrying out a policy. Workplace procedures are important because they tell your employees how to deal with a situation and when. Policies and procedures are an essential part of any organization.
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