We recommend that you insure your package when shipping back to us when purchasing your own shipping labels. Sometimes things get damaged en route, and if that happens, we want you to be covered. Unless instructed otherwise, please address the package to: Journey Instruments Attn: RTN provide return authorization number Palo Alto Lane Cedar Park, Texas Warranty Journey Instruments Limited offers a limited warranty to the original purchaser that our products will be free from defects in material and workmanship at the time of delivery.
The warranty in its entirety is described below: The Following Products and components are covered under warranty: Stringed Instrument body, neck, and neck attachment components: Journey Instruments Limited warranties these for the life of the product. Electronic components and products such as amplifying devices, pickups, transducer elements etc.
Instrument bags and cases: Journey Instruments Limited warranties these for a period of one year of normal use. No Warranty will be provided for the following: Components of products that are subject to normal breakage and wear-and-tear.
This includes, but is not limited to, instrument strings, frets, tuners, finish checking hazing or cracking, pick scratch marks, plating finish wearing on instruments and cases, etc. Defects, problems, or issues on instruments and products that result from negligence, improper maintenance or use, modification, abuse, or exposure to extreme temperature and humidity. Any components that are manufactured by a third party brand. Any instrument that has been repaired or services without authorization from Journey Instruments Limited.
Subjective preference in tone or playability when action is lowered below factory standard. Warranty will be voided under these circumstances: For wood steel string guitars, with the exception of the Puddle Jumper series with 23 inch scale use of any string set other than light strings will void this warranty.
All other steel string wood guitars must use light gauge strings. Any tampering or removal of neck attachment bolt or latch mechanism unless approved by a Journey Instruments Official Rep will void this warranty. Repair or replacement procedures and policy: Purchaser must provide proof of original purchase in the form of an original receipt to the authorized dealer from which they purchased their product and return the product to be repaired.
Repair or replacement of products are to be conducted at an official Journey Instruments Limited service center. Purchaser must pay the authorized dealer in advance the full cost shipping and insurance to and from authorized service center, along with customs fees and duties if applicable of a product in need of repair.
Should Journey Instruments Limited determine that the asserted defect is excluded from this Limited Warranty, the product shall be returned without repairs or replacement, via pre-paid shipping by the purchaser. We allow all merchandise in new condition, with original receipt, to be returned for a full refund or exchange within days of purchase.
Shipping charges are excluded. Simply take your item s , with original packaging and receipt, to your nearest store. We are happy to assist! For additional assistance, contact customer service at 1-or access support through our contact us page. Journeys Return Policy without Receipt: The Journey no longer sends the physical receipts or invoices in the box. For return and exchange, use your order confirmation on mail.
If you have any issue regarding exchange or return. This was given to you on your receipt and in the confirmation email you should have received. Track Order Journeys. Customer Service Journeys. Enable you to track the status of your purchase or return;; Establish and. Best to contact Journeys to reconfirm. We are deeply sorry to hear that you have yet to receive your UGGs or refund.
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